Capone Platform - Features
 

Capone is an enterprise collection system that enables collection departments or organizations to control, manage and automate the collection processes.

Capone helps organisations to reduce bad debt and improve the cash flow while optimizing collection costs.

  Features

Flexible Hierarchy

 Multiple level hierarchy (collection, contract/financial, persons/corporate)

The base structure of the application can support many combinations of debts and persons involved. 

Queues Management

This is a core functionality of the system that allows the distribution of workload among different collectors according to allocation rules.

 Team leader perspective
The team leader has the possibility to filter, prioritize and distribute the cases between users of a team.

 Collector perspective
Collector has the possibility to work cases from his own queue or the cases from the queue of his group. The group queues can be seen by all the members of a team.

Payment Agreement

 Payment Schedule
For every Payment Agreement the system has the possibility to generate a standard payment schedule in the future (example: every 2nd of month for 12 installments) or to manually define the schedule of installments.

 Discount/Adjustment
For every Payment Agreement the system offers the possibility to make discounts over the total overdue amount.

 Actions during Payment Agreement
When creating a Payment Agreement, the system offer the possibility to program different action based on due date of the installments (example: before 1 days to due date automatically the system will send a reminder SMS)

Also the system offer the possibility to automatically generate actions when the Payment Agreement is kept (the promise was fulfilled) or broken (the promise was not fulfilled).

Payment Allocation

 Automated/predefined criteria
For all the payments loaded in the system, the users have the possibility to define criteria in order to match and allocate these to debts.

 Manual
Also the user of the system has the possibility to load and allocate a payment manually. 

Multicurrency

 Balances and payments are expressed in original currency.
The system offer the possibility to handle the financial information stored in different currencies.

Calculation of interest & Penalties

 The system allows the definition of interest and penalties schemas for late accounts.

Timeline/Collection Strategies

 Flexible definition of automated collection steps.
The system offers the possibility to predefine a flow of actions (example: calls, reviews, letters, sms…) that will be applied to a group of cases with the same collection behavior (collection plan).
During the automatically flow of actions, the users can manually generate different actions that will be applied to the case.

Usage Control

 Preventive anti fraud option.
Automatically generates actions when a predefined usage of service is reached.

Third Party Collection

 Web portal for legal. Allow a 360° view of the debtor.

Security

 Part of FAST framework allows segregation of duties based on specific user rights and roles.

Letter Generation & Printing

This modules offer the possibility to manage the whole flow of letter management:
 easy definition of letter templates using Microsoft Word format
 generate letters
 print letters
 post letters
 manage letter returns
 history of the generated letter (letters can be viewed later with the same information as on the generate date)

The volume of letters: up to 4000/day
Also the system offers the possibility to connect to an external printing system.  

Built in Report Generator

 Allow non technical users to define and run reports from Capone.
The report generator is tightly integrated to security framework so the users are allowed to see only the reports they have access to.

Interfaces

 Interface enabled to IVR, Dialer, SMS Gateway, Fax Server, Printing Factory, and SMS Connector to GSM providers.

 Interface enabler to relevant core business systems: Accounting, Invoicing, CRM, Payments, and Core Billing.