Advantage Software Factory has started the first implementation of AnytimeCRM at Industrial Computer Group (www.icg.ro)

The system will help the networking support department to automate and control the installation and support flows.

Due to it’s unique flexibility and configuration capabilities the system will allow ICG to shorten time to market for the new support services offered by the company to corporate clients.

The features to be implemented:

       Case Management
       Workflow and Notifications
       SLA Reporting
       Email support