Advantage Software Factory has finished the implementation of the AnytimeCRM Support system at EOS-KSI Romania.
EOS-KSI, a part of the German group EOS, one of the leaders of the financial market in Europe, was formed in December 2002. In short time, the company became the leader of the Romanian debt collection market, with 40% of the market share.

The system was implemented in only two moths, with the following modules:
 Case management;
 Reporting engine;
 Project management;
 Customer Web Self Service;
 Task management.

“As immediate benefits of the implementation, I would mention the highly effective measurement of the work volume assigned for every task, the work optimization and a better client satisfaction. Also, the relation between the departments was significantly improved. We consider AnytimeCRM a complete application.”

Ana-Maria Vasileniuc Senior Team Leader, IT and Business Processes - EOS KSI Romania