Interview with Engin ALAYBAYOGLU
Vice President Retail & SME Credits, and Credit Card Operations ,
Credit Europe Bank Ukraine

How did you decide to implement a debt collection software since the beginning of the Bank in Ukraine?

Credit Europe Bank has a lot of experience banking in emerging markets; Turkey, Russia and Romania are some of the countries where we have gained this experience. Maybe the most important thing that we learned is that it is easy to give credits and reach targets but it is very difficult to collect those credits back. The key to a good credit portfolio is not only how good the crediting policies, scorecard or the available databases (such as credit bureau) are but also how good you execute the debt collection activity.
Many banks implement debt collection software solutions when the credits in debt reach a critical numbers, for us this was not an option.

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